FREQUENTLY ASKED QUESTIONS

Frequently asked questions have been answered below. For further inquiries, reach out to our Fashion Consultant at 03-111-555-HSY or on support@theworldofhsy.com

HOW LONG WILL MY ORDER TAKE?
From payment to delivery, the process may take anywhere between 12 and 16 weeks for bridal dresses and 8 to 12 weeks for formal dresses.
HOW DO I PAY?
We have multiple payment options. You can pay online via Bank Transfer (account numbers provided at checkout) or use a Master or Visa Card. Just press the “Order Now” button to proceed with your order.
WHAT IS THE PAYMENT PROCESS?
We require 50% down payment to confirm your order. The balance is payable when your outfit is ready before delivery.
I PLACED AN ORDER ONLINE, WHAT’S NEXT?
Our sales consultant will get in touch with you through WhatsApp and/or email to ensure everything is in order.
CAN I CUSTOMIZE MY ORDER?
Yes. Selected customization options are available.
I HAVE MORE QUESTIONS.
If you have any further questions, please talk to our support team on WhatsApp.
HOW DOES FULL BODICE STYLE LOOKS LIKE?
CAN WE GET CUSTOM FITTING?
Yes, you can get custom fitting, but additional charges apply.
CAN WE CUSTOMIZE THE COLOR?
Color customization is not available.
CAN THE EXPOSURE BE COVERED?
Yes, body exposure can be covered, but additional charges are applicable.