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Return, Refund, Exchange & Cancellation Policy

The initial down payment for any purchase is non-refundable. All our outfits are tailor-made according to your size and preferences. We use premium fabrics and our highly skilled artisans work for several weeks on each dress, to ensure they get all the details right.

We invest a considerable amount of time and funds to kick-start any dress making process. This includes research, material purchase, fabric selection and so on. This puts a financial burden on our organisation – and that’s why we require a down payment to cover the cost. Moreover, this also puts us at a financial disadvantage in case our clients require refunds or want to exchange their dress. Therefore, we are unable to offer exchange, refunds, or cancellation at this moment.

HSY highly recommends that all the orders are placed only after our clients are certain about the order details and timelines.


If you have any questions about our Returns / Refunds / Exchange Policy, please contact us:

  • By email:
  • Or call 03-111-555-HSY

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